Great Ocean Road - Otway Discovery:
Cancellations within 24 - 48 hours of tour departure will incur a 50% loss of the ticket price. Cancellations within 24 hours of tour departure or failure to take up a tour will result in 100% loss of the ticket price.
The tour operator highly recommends all passengers have travel insurance. Although every effort is made, the tour operator shall not be liable for any illness, damages, loss or delay that may occur due to factors beyond our control.
The tour operator reserves and retains the right to alter itineraries, fares and may cancel tours in unforeseen circumstances.
Quicksilver Cruises:
For cancellations within 24hrs of travel may incur a cancellation fee up to 100% of the cost of the booking.
On rare occasions, services can be subject to the effect of weather or unforeseen circumstances. Should a cruise not operate for any reason passengers will be offered an alternative day of travel or a refund will be authorised. A change of travel date can be made to your booking without incurring any cancellation fee.
The minimum age for scuba diving is 12 years. Certain medical conditions and medications may preclude some people from diving.
Cairns Dive Centre:
Cancellations or changes to bookings within 48hrs of departure for any reason will not be entitled to any refund. 20% Cancellation fee on all bookings regardless of date.
Big Cat Green Island Reef Cruises:
No cancellation fees are applied by the Tour Operator.
Sunlover Reef Cruises:
Cancellations:
Any bookings cancelled within 72 hours of departure will be subject to a cancellation charge at the tour operators discretion.
A 100% cancellation fee may be charged for FIT passengers cancelling within 24 hours of departure.
A 100% cancellation fee may be charged for groups (10 or more pax) cancelling within 72 hours of departure.
Captain Cook Cruises:
All cancellations are subject to an AUD$50.00 administration fee per person. Cancellation requests must be made in writing, and we strongly suggest the use of registered mail or fax. Cancellations received inside 60 days of sailing will be subject to cancellation charges at the following rates:
30-59 days; AUD$200.00 pp deposit.
within 15-29 days; 50% of fare.
14 days or less; 100% of fare.
no-shows at sailing; 100% of fare.
Cancellation fees, less the administration fee may be applied to another cruise if completed within 12 months of original booking.
Wildlife Tours Australia:
Although every effort is made, Wildlife Tours Australia shall not be liable for any illness, injury, damages, loss, delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passenger have travel insurance coverage. Wildlife Tours Australia retains the right to alter routes, itineraries, fares, days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used on some tours.
Cancellation within 7 days of departure will result in a 50% loss of the ticket price; Cancellation within 48 hours or failure to show will result in full fare forfeiture. $25 per person transfer fee applies to any transfer of service within 7 days of departure.
Tasmanian Hikes:
Cancellation and Refund Policy
Guests canceling their tour up to 8 to weeks prior, a full refund less the tour deposit [$500] will be refunded. If guests cancel a tour less that 8 weeks up until the pre-booked departure date, no refund will be given.
If guests wish to transfer their booking to another date this can be done up to 8 weeks prior only.
Should a participant/guest need to leave a tour once it has commenced, due to a medical emergency or any other reason, no refund, partial or in full, will be given.
Should Tasmanian Hikes have to cancel a tour due to lack of numbers, guests will be given 14days notice.
If we can’t offer you an alternative tour that would suit you, we will refund your payment in full less a 5% administration fee. The 5% administration fee is 5% of the tour cost.
Tasmanian Hikes reserves the right to vary, cancel or postpone a tour due to unsafe conditions such as severe weather, floods, bush fires or sudden track closures. We reserve the right to cancel a tour, in whole or in part if it is necessary to do so due to a force majeure event.
Tasmanian Hikes strongly recommends that suitable travel insurance be purchased by the traveller to cover any financial loss, due to your own cancellation, or if Tasmanian Hikes has to cancel a tour. Tasmanian Hikes will not be responsible for your travel expenses or losses arising from a cancellation.
We also strongly recommend that comprehensive travel insurance be taken out against loss of baggage or any medical expenses.
Gray Line Sightseeing Day Tours - Melbourne & Adelaide:
Cancellation fees of 50% may apply for a tour cancelled within 72 and 24 hours of travel. Cancellation fees of 100% may apply to cancellations within 24hrs of travel or when no notice is given. Cancellation fees imposed on Gray Line by our suppliers will also be passed on.
Tours may be cancelled at Gray Line's discretion in the event of unforeseen circumstances.
Australian Wine Tour Company:
Cancellation fees apply to all bookings as follows:
Between 7 and 14 days before tour date : 25% fee.
Between 2 and 6 days before tour date : 50% fee.
There will be no refund if a passenger seeks to cancel a booking within 48 hours of a tour date.
Australian Wine Tour Company will consider a request that a booking be transferred to a later tour date rather than being cancelled, but it may refuse such a request at its discretion.
Rottnest Express:
Zero to 24 hours (including no shows) before travel = 100% cancellation fee
24 hours to 1 week before travel = 25% cancellation fee
More than 1 week before travel = 0% cancellation fee applied by the tour operator.
Around Sydney Tours:
24hrs cancellation policy - any cancellation made within 24 hours of departure time is non refundable.
Tassie Tours Tasmania:
24 hour notice
Tours To Go:
Please read Tours To Go's conditions of booking and refund policy and privacy policy before proceeding with your payment.
I have read and agree to the terms and conditions put forth by each tour operator and by Tours To Go.
